Using our website (Ingfield Farm Shop)
Our aim is to provide our customers with amazing products and we hope that you are happy with your purchases and enjoyed using our website. If you have any comments either good or bad about our products or services, we would be happy to hear from you at email@example.com.
We also have other documents containing important information which applies to your use of our website:
Changes to these terms
We may change these terms at any time and the most up to date version will be available on our website.
Changes to our website
We will update our website and its content from time to time. We do not always tell users before doing so.
Whilst we do our best to make sure that information on our website is accurate, we cannot guarantee that the website or its content will be free from mistakes.
Your access to our website
Access to our website is available to all visitors, but its use is governed by the laws of England and Wales only and so if you are visiting our website from another country please bear this in mind. We give users the option to set up an account with us to make purchasing from our website quicker and easier. You do not have to set up an account to make a purchase.
Due to the nature of technology and the internet, we cannot promise that our website or any content on it will always be available or be uninterrupted. We are not obliged to fix or support our website.
Your access to our website is permitted on a temporary basis and we may, withdraw all or any part of our website without telling you first. We will not be liable to you if our website is unavailable at any time.
You are responsible for your own internet access and making sure that any person who accesses our website through your internet connection complies with these terms.
Who owns the content on our website?
We own (or licence) the copyright and other rights in our website and in the material which we published on it. All such rights are reserved.
You must not use any part of the content on our website for commercial purposes without our written permission.
Accuracy of website content
The content on our website is provided for general information purposes only. It is not intended to be advice on which you should rely. You must obtain your own advice before taking (or not taking) any action on the basis of information you read on our website.
Although we make reasonable efforts to update the information on our website, we make no guarantee (whether expressed or implied) that the content on our website is accurate or up-to-date.
We do not exclude any liability that English Law does not permitted us to exclude.
Where we are permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our website or any content on it, whether expressed or implied.
We will not be liable to any user for any loss or damage if you are unable to use our website or if you rely on any content displayed on our website.
We will not be liable for any loss or damage caused by a virus or other technologically harmful material that may infect your computer equipment or programs due to your use of our website or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our website. We will not be liable for any loss or damage that may arise if you use them.
Whilst we take reasonable steps to ensure that our website is reliable and provides a fast service, we do not guarantee that our website will free from bugs or viruses. You are responsible for using your own virus protection software.
You must not misuse our website by knowingly introducing any material which is malicious or technologically harmful.
You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website.
You must not attack our website via a denial-of-service attack or a distributed denial-of service attack. To do so could be a criminal offence under the Computer Misuse Act 1990 and we will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities to help identify you.
Linking to our website
You may link to our home page if you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement from us.
We may remove any links to our website that we do not consider to be suitable for any reason.
Links to other websites
If we provide links to other websites these links are for information only. We have no control over the contents of those websites or resources.
Stop using our website
Things change, we may have to go our separate ways and immediately end our agreement and your use of our website. If at any time you do not feel that you can agree to our terms or you are not happy with our website, you must stop using it.
We may also end your use of our website and terminate your account if you fail to or comply with our terms, or to breach any law or regulation. If we do end your use of our website, we will tell you and you must immediately stop using it. We will not offer you compensation for any losses at the time we end your use of the website.
What law applies?
Ingfield Farm Shop – Online Purchase Terms and Conditions
1. Our terms
1.1 What these terms cover
These are our terms and conditions and they apply when you buy products from us.
1.2 Why you should read them
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
2. Who are we?
2.1 Who are we?
We are Ingfield Farm Shop, Law Farm, Law Lane, Halifax, HX3 9UG.
2.2 How to contact us
You can contact us by emailing us at firstname.lastname@example.org.
3. Our Contract with you
3.1 Offers on our Website
Whilst we take care to ensure that our prices and advertising are correct, our goods sell very quickly and we may change the type, availability or price of goods at short notice. All goods on our website are advertised as an “invitation to treat”. This means that it is not a contractual offer and we may change our prices or the products we sell up to the point where we accept your order.
3.2 Accepting your Order
Our acceptance of your order will take place when we email you and confirm that your goods are available at the stated price. At this point a contract will come into existence between you and us.
3.3 If we cannot accept your order
If we are unable to accept your order, we will inform you of this by email and will not charge you for the product or will provide a refund if we have already charged you. This might be because:
3.4 Your order number.
We will assign a number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.5 User Accounts
You can set up an account with us so that you can purchase from our website without having to input your details every time. You do not need to set up an account to purchase products from us and can check out an order as a guest.
4. Our Products
4.1 Products may vary slightly from their pictures.
The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
4.2 Product packaging may vary.
The packaging of the product may vary from that shown in images on our website.
5.1 Where do we deliver to?
We offer free delivery within a radius of 10 miles of the shop. Delivery is £5 for all other deliveries.
5.2 How long will it take for my order to arrive?
For deliveries within a 10 mile radius that qualify for free delivery, we aim to deliver on the same day for orders placed before 12noon, except on Sundays. For orders placed after 12noon and anytime on Sunday, your order will be delivered on the next working day.
5.3 How will I know when my order is on its way?
Once your order is ready for delivery, we will send you a confirmation email.
5.4 Can I have my order shipped to a different address?
Currently we have no option to change to a different address.
5.5 Will I have to sign for my delivery?
You or a neighbour will have to sign for your delivery.
5.6 If you are not at home when the product is delivered
If no one is available at your address to take delivery, we will leave you a note informing you of how to rearrange delivery or collect the products from another location.
5.7 If you do not re-arrange delivery
If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from another location, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and may deduct our costs for the failed delivery from any refund due to you.
5.8 Delays outside our control
If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
6. Your right to end the contract
6.1 Ending your contract with us.
Your rights when you end the contract will depend on what you have bought and whether there is anything wrong with it.
6.2 If there is a problem with the goods
If you have any questions or complaints about a product please contact us at email@example.com. If your product is faulty then we will offer you a refund in accordance with your legal rights. We may ask you to return the faulty product and we will pay for the cost of postage. If you have purchased an electrical product which is covered by a manufacturer’s warranty we ask that you contact the manufacturer directly.
6.3 If you have just changed your mind about the product
If you have received your goods and decide that you don’t want them you must inform us in writing at firstname.lastname@example.org within 14 days and we will arrange a return authorisation for you. The cancellation period starts on the day after the day on which you receive your goods. We recommend that you retain the original packaging and return it back to us in this. We also recommend that you obtain proof of posting. You will be responsible for covering the cost of returning the goods. We cannot accept the return of fresh, chilled or frozen products unless faulty.
6.4 When you don’t have the right to change your mind
You do not have a right to change your mind in respect of:
7. Price and Payment
7.1 Where to find the price for the product
The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct.
7.2 When you must pay and how you must pay
We accept payment with credit or debit card via Stripe. All goods must be paid for before we dispatch them.
Our prices include VAT.
8. How do we use your personal information?
We only use your personal information as detailed in our Privacy Statement.
9. What are we liable for?
9.1 Excluding Liability
We do not exclude any liability that English Law does not permitted us to exclude. Where we are permitted by law, we exclude all conditions, warranties, representations or other terms which may apply whether expressed or implied.
9.2 Our Liability
Our total liability to you in respect of all losses arising under or in connection with these terms shall in no circumstances exceed the price you have paid to us for the goods.
10. Can we change these terms?